Monthly Archives: October 2009

Customer Service – HP Style

Dear HP

Thanks for calling me today to say my laptop – that you have had 20 working days is still awaiting parts. Also thanks for transferring me to complaints, who kindly pointed out that HP aims to repair new hardware within 7-10 working days. Finally thanks HP for telling me that you would not even consider a replacement until the new laptop has not been repaired for 10 weeks! Now that’s customer service.